Irish Hotel's Federation Training Course

• Transition Year students were involved in a day’s training Monday, March 13th in the Quality Hotel. with the Irish Hotel’s Federation .The students who participated were : 

• Sara O’Sullivan 

• Nyah Coffey 

• Alannah Ní D 

• Méabh O’Sullivan 

• Sarah Harte 

• Danica Geaney 

• Molly Walsh 

• Aisling K 

• Emily Moloney 

• Saoirse Welton

  The course included information on :

-How to answer the phone

• Meeting and greeting

• Seating and presenting menus

• Taking a drinks order

• Serving drinks

• Presenting, opening and pouring wine

• Taking a food order

• Serving food

• Clearing and crumbing down

• Upselling

• Deserts and Tea and Coffee

• Basic complaint handling

• How to speak to your guests

• Reading customers

• Presenting the bill and taking payment

• Saying goodbye